Terms & Policies

PRIVACY POLICY

Purpose of Personal Data Processing. We process personal data to:
– Deliver medical and healthcare services
– Provide consultation, appointment, and follow-up care
– Maintain medical records as required by law
– Analyze and improve service quality
– Comply with legal and regulatory obligations
Types of Data Collected:
– Identification data (ID, full name, DOB)
– Contact data (phone, email)
– Health data (symptoms, diagnoses, tests)
– Digital data (IP, cookies, usage logs)
– Payment data (if applicable)
Legal Basis:
– User consent
– Medical obligations under healthcare laws
– Legitimate interests for service improvement
– Legal compliance (MOH, GDPR-aligned)
Data Sharing. Data is shared only with:
– Authorized medical personnel
– Partner hospitals and certified laboratories
– Government authorities upon request
– Third-party providers following strict confidentiality standards
Data Security:
– Medical-grade encryption
– Secure storage compliant with international standards
– Role-based access control
– Full audit logging & monitoring
Data Retention
– Minimum 10 years (Vietnamese MOH requirement)
– Longer retention may apply (HIPAA 6–10 years)
User Rights
– Right to access, rectify, or delete data
– Right to withdraw consent
– Right to restrict processing of health data
– Right to lodge data protection complaints
Data Protection Contact
DPO Email: [email protected]

Scope of Website Services
This website provides general medical information and appointment support.
It does not replace professional diagnosis or treatment.
User Responsibilities
– Do not self-diagnose based on website content
– Do not provide misleading information
– Do not use the site for unlawful activities
Appointments & Consultation
– Appointments may change depending on clinical conditions
– Online advice is supplementary only
Medical Disclaimer
The clinic is not liable for:
– Misinterpretation or misuse of medical information
– Device, browser, or technical issues
Intellectual Property
All content and images are clinic property.
Governing Law
Subject to Vietnamese law and aligned international standards.

Mandatory Medical Disclaimer:
All information on this website is for general reference and is not intended to replace professional medical advice, diagnosis, or treatment. In case of emergency, call 115 or visit the nearest medical facility.
Medical License Information:
BeWell Clinic
License No.: 10693/ HCM-GPHD
Issued by: Ho Chi Minh City Department of Health
Content Responsible Person:
Dr. Nguyen Trung Dung – Medical Director
No Warranty Statement:
BeWell makes no guarantee regarding completeness or absolute accuracy of medical information and may update content at any time.